1. Introduction
NorthStrike Canada Ltd. ("NorthStrike," "we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit northstrike.com and use our online casino platform services.
By accessing our platform, you consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
Personal Identification Information
- Full name, date of birth, and government-issued ID details (required for KYC verification)
- Email address, phone number, and mailing address
- Financial information including payment card details and bank account information
- Tax identification numbers where required by law
Usage and Technical Data
- IP address, browser type, device information, and operating system
- Pages visited, time spent, and navigation patterns on our platform
- Gameplay data including bets placed, games played, and session durations
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How We Use Your Information
- To verify your identity and age in compliance with AGLC licensing requirements
- To process deposits, withdrawals, and other financial transactions
- To detect and prevent fraud, money laundering, and underage gambling
- To provide customer support and respond to inquiries
- To send promotional offers and communications (with your consent)
- To comply with legal obligations including AML/KYC regulations
- To improve our platform, games, and user experience
- To enforce our Terms & Conditions
4. Legal Basis for Processing (PIPEDA)
We process your personal data under the following bases: (a) performance of a contract — to provide our gaming services; (b) legal obligation — to comply with AGLC, AML, and tax laws; (c) consent — for marketing communications; and (d) legitimate interests — for fraud prevention and platform security.
5. Data Sharing and Disclosure
We may share your information with:
- Regulatory authorities: AGLC, AiGC, and law enforcement as required by law
- Payment processors: Interac, Visa, Mastercard, and other financial service providers
- Game providers: NetEnt, Microgaming, Pragmatic Play, and other licensed game studios
- Security & fraud prevention partners: identity verification and AML screening providers
- Analytics providers: to help us understand platform usage (anonymized)
We never sell your personal data to third parties for their own marketing purposes.
6. Data Retention
We retain your personal data for as long as your account is active and for 7 years thereafter, as required by Canadian financial regulations and AGLC licensing conditions. After this period, data is securely deleted or anonymized.
7. Your Rights
Under PIPEDA and applicable provincial laws, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent for marketing communications at any time
- Request deletion of your data (subject to legal retention obligations)
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise these rights, contact: [email protected]
8. Security
We implement industry-standard measures including 256-bit SSL encryption, two-factor authentication, regular penetration testing, and strict access controls to protect your personal information.
9. Responsible Gambling Data
Information provided when using responsible gambling tools (deposit limits, self-exclusion, etc.) is treated with the highest level of confidentiality and used solely to enforce your restrictions and fulfill our regulatory obligations.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our website at least 30 days before changes take effect.
11. Contact Us
NorthStrike Canada Ltd.
Suite 800, 10180 — 101 Street NW, Edmonton, AB T5J 3S4
Email:
[email protected]
Phone: 1-888-2583-542